Teradyne Jobs

Helpdesk Administrator

Roles and Duties

• Maintain a basic knowledge of Teradyne products and company policies

• Administration and maintenance of the internal escalation management tool (CSO Helpdesk)

• Drive issue resolution through creation of Cases and assigning to designated team within the organization

• Overall management of Cases logged in the internal escalation management tool

• Provide investigation and reports to key stakeholders

• Provide feedback to management on customer complaints – e.g. satisfaction or dissatisfaction with company policies or procedures, issues relating to parts order. Pass on enhancement requests reported by customers to the management.

• Escalate customer service issues to Team Heads and Supervisors when required

• Receive product/process/procedure specific and related training

• Participate in regularly scheduled team meetings with Team Heads and Supervisors

  Basic Qualifications

• Bachelor’s degree

• At least 12 months work experience in customer service environment

• Experience in Customer Service Call Center is a distinct advantage

• Must demonstrate strong aptitude for customer service

• Excellent business communication skills

• Ability to work on own initiative and under pressure in order to achieve deadlines

• Knowledge of word processing software and Excel, with a minimum typing speed of 40 wpm on keyboard

• Basic knowledge of web technology, email, and the internet

• Ability to work well in a team environment.

• Strong Problem Solving skills

• Must have ability to work in a 24x7 rotational shift

Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.