Job Information
Teradyne Customer Service Rep in Basak, Lapu-Lapu City, Philippines
Responsibilities
Duties / Essential Functions:
Create and add courses to the Catalogue for Programming and Maintenance Training.
Provide customer assistance for training class registration, tuition fee payment and certificate of training completion.
Process student tuition fee payments using the different payment modes – PO, credit card, service contract and training units.
Book, approve sales order in Oracle Order Entry and generate invoices using the Oracle Accounts Receivable application.
Prepare training tools and materials such as offline licenses, online training materials, and virtual machine.
Provide the highest level of customer service to both external and internal customers by addressing inquiries and issues.
Business Hours: Monday to Friday 24 hours x 5 days a week
Work Hours: 5 scheduled days including holidays.
Basic Qualifications & Skills
- Excellent phone, verbal and written communication skills in English language. Must be keen on details. Demonstrate excellent workload management skills. Knowledgeable with Microsoft Office package (Word, Excel, PowerPoint). Willing to work in a shifting schedule, including night shift.
Education
- Bachelor’s degree with a minimum of 1-2 years of customer service work experience, will be an advantage. Fresh graduates are welcome to apply.
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.