Teradyne Product Support Engineer 4 in North Reading, Massachusetts
Organization & Role
The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products. This role is enabled by an in-depth knowledge of Teradyne’s product offerings coupled with a desire to provide timely solutions across an evolving customer landscape. The Product Support Engineer role is a dynamic and challenging global support opportunity that spans an array of engineering disciplines. This individual will report directly to the Semiconductor Test Product Support Engineering Manager.
Work with software and hardware engineering on field and factory issues
Organize, schedule and project manage field upgrades
Support system install requirements
work with install coordinator regarding required tools, resources, etc..
Involvement in new products
Participate in new product team meetings
Work with design engineering to design in serviceability
Develop support documentation
Manage documentation resources including Teradyne Cebu resource
Manage training to Teradyne field service engineers
Work on Field Replaceable Unit (FRU) strategy
Monitor system and new product reliability
Generate reliability reports based on field issues
Assist with determining root cause for increase/decrease in system up time
Travel expectations are less than 20% of work requirements
Basic Qualifications & Skills
Excellent verbal and written communications; personal computer proficiency.
Ability to work with limited supervision and with cross-functional teams.
Must be self-motivated, team oriented, and “hands-on” .
Develop documentation for field procedures.
Technical Project Management experience a plus
Experience with Hard Disk or Semiconductor testing desired.
Degree preferred: Bachelors of Science MFG/ME, Electromechanical
3-5 years experience
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.