Teradyne Logistics Analyst in Seocho-Gu, Seoul, South Korea
As a member of the Worldwide Logistics team within Teradyne’s Customer-Team Support Organization you will be responsible for order management, warehousing and distribution to support customer orders.
Order Management covers product inquiry, simple technical inquiry, sales quotation, order placement, validation, confirmation, sourcing, order processing, shipment, delivery, follow-up on billing and AR in coordination with Field Engineers, PSG & Planners.
Warehousing and Distribution covers regional & domestic distribution, warehouse management, inventory storage, import/ export operation and support needed for internal/ external audit
ACCOUNTABILITIES : Including the following and other duties may be assigned.
1) Parts Order (35%)
Quotation Issue as requested: Per-transition (Exchange & Repair), Purchasing.
Order entry for customers via email, call.
Resolve the delivery issues, ensuring that all required and pertinent information regarding each customer’s internal delivery process.
Update weekly defective list for outbound.
Update and properly close A1 (not-returned defective parts) issue through coordination with the customer and internal team.
Provide the fail log to Flex/NXT/ETS returns and repair center team as necessary.
2) Customs Clearance (35%)
Verify the proper tariff code for each imported shipment and submit the statement as officially required by Customs.
Be aware of annual revised procedures that must follow and ensure full compliance with local import regulations, especially for electronics goods, computer peripherals and handset, etc.
Keep Export & Import Permits as legally required.
Quarterly update the import status with the price & HS code checking.
3) 3PL (3rd Party Logistics) management (15 %)
Monthly Billing Report: checking all charges billed in the invoice to avoid any billing errors.
Randomly inventory check compared with internal database.
Inspect Bin & Actual stock
Manage wrong part shipment & damaged shipment
Settle all queries related internal system error, inbound & outbound in transit issue,
Train and update delivery process as required
in-bound/out-bound traffic arrangement
Coordinates and consolidates domestic and international systems to support shipments
Quarterly check 3rd party freight charge and notice to Finance
4) Miscellaneous Issue (15 %)
Escalate customer service issues to Field team members.
Wrong part shipment & damaged shipment report.
Monthly update: Part usage.
Support part usage for TSA agreement as required by division
Submit payment of Ocean trade and customs consulting every month to G&A
BA/BS in related filed of discipline or equivalent.
5 yrs Experience in relevant field
Oracle system, Reflection for UNIX experiences is a distinct plus.
Ability to work on own initiative and under pressure in order to achieve deadline.
Knowledge of international trade, logistics process, customs clearance.
Knowledge of word processing software and Excel preferred and understanding of relevant computer software applications.
Convey information clearly and effectively both written and verbal in English.
Strong problem solving skills on unexpected occurrences.
Must demonstrate strong aptitude for customer service.
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.